Privacy Policy
This Privacy Policy should be considered and read in conjunction with the Legal Notice for the Infortrend products and services.
Your Consent
Infortrend Technology, Inc. and its affiliated entities companies (hereinafter referred to as “Infortrend”, “we/our/us”) have created this privacy statement in order to demonstrate our firm commitment to protecting and respecting your privacy. Infortrend endeavor to comply with all applicable laws on privacy protection and personal information security. By using Infortrend products and services, including but not limited, software, official websites and customer support services, you agree with the terms of this Privacy Policy, together with any privacy-related notices or statements that contain supplementary information in connection with particular Infortrend products and services you are using (hereinafter referred to as “Privacy Policy”). Whenever you submit your personal information via Infortrend products and services, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
Personal Information Collection
Personal information means any data which could directly or indirectly identify you, such as your name, email address and IP address. In general, you can visit us on the Internet without telling us who you are or giving us personal information. However, we may ask you to provide personal information when you use or interact with Infortrend products and service, such as request quotes, services, support or information, place orders for products or services, participate in promotional activities, subscribe to newsletters, promotional emails or other materials, apply for a job, or any other purpose you need to contact us. There are times when we may need information from you. We may supplement this information to complete a transaction or to provide a better service.
We also collect information from you when you register on our products and service or fill out a form. Some areas of the site may require you to actively submit information in order for you to benefit from specific features (such as newsletter subscriptions, order processing). Please be noted that we will only collect certain items of your personal information for particular purposes based on the Infortrend products and services you actually use. Please also be noted that what items of the personal information will be collected is varied from the nature of the products and services, and you will be informed at each information collection point what information is required and what information is optional.
To the extent that the possibility of entering personal information (e-mail addresses, names, addresses) exists, then such information or data is disclosed by you on an expressly voluntary basis. If you choose not provide your personal information to Infortrend, we may not be able to provide the corresponding Infortrend products and services or respond to your inquires.
Infortrend may collect your following personal information:
- Contact Information: Your e-mail address (used as identification for our services and as the primary communication method), name, address, phone number, and additional contact detail that are used to provide registration, device shipping, and billing verification services.
- Commercial information: Your payment method and financial data (credit card, bank account number, etc.), which is used for payment transactions for a service or product, logistics, and billing data (such as customs ID and tracking number).
- Technical Information: Your IP address, device's location (latitude and longitude), unique device identifiers, referral URL, computer and connection data (such as the type of operating system you use, device and software information, browser type, browser language and version, ad data, access times, Internet or other network activity such as weblog information) used for fraud prevention, security purposes, warranty registration, customer support services, providing desired functionality, and for transactions.
- Account Information: Your account name, Internet, or other network activity information such as account login, account activity, transaction data, and any information you provide during a transaction, or other transaction-based content that you generate or connected to your account as a result of your transaction.
- Communication History: Your chat and service history with us, and any other information you may provide us when you interact with us.
- Other information that you provide to us through digital or physical means may be stored on a case-by-case basis depending on the reason it was provided.
Use of Personal Information
We may use your personal information for the purposes as below:
- To assess and improve Infortrend products and services.
- To fulfill the sign-up process of Infortrend account, such as registration of Infortrend websites, Partner Portal or Support site.
- To carry out the transactions you have requested and enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you (for example, delivering proof of purchase or invoice), software updates and technical notices for Infortrend products and services you purchase.
- To send product or service information and to process and fulfill any subscriptions you have signed up for, including Infortrend eDMs or newsletters to keep you up to date with the latest Infortrend news, and promotions. You may unsubscribe it at any time with no charge.
- To send important notifications, such as communications about changes to our terms, conditions and policies. Because of the importance of such communications, you may not opt out of receiving these communications to you.
- To deliver the support services (for example, to fulfill your product repair requests and respond to your questions), our customer care and customer satisfaction survey for user experience analysis, and to protect your rights and interests and adopt access control, we may collect your communication records when you contact Infortrend.
- To provide you with personalized marketing services, for example, using third party advertising cookies to offer marketing communications and advertising that we believe may be of interest of you, or recommendation about services you may be interest in based on your use of Infortrend products and services.
- To prevent fraud and other prohibited or illegal activities, protect the security or integrity of the website, our business, or our products or services.
- Any other purposes with your prior consent.
Disclosure of Personal Information
Infortrend may share your personal information with corporate affiliates or business partners to carry out transactions you request, or to make our business or that of our corporate affiliates or business partners more responsive to your needs, which includes our corporate affiliates or business partners providing you with information about Infortrend, and Infortrend products and services. We may also need to disclose your personal information in connection with law enforcement, fraud prevention or other legal action, if required by law or regulation.
Infortrend will not sell, rent or lease your personal information to others. Except as described below, we will not share your personal information with third parties except in responding to or fulfilling your requests for products or services, as required to complete transactions with you or as required by law or legal process. The use and processing of personal information are performed in accordance with applicable and relevant data protection laws and this Privacy Policy.
Cross-border processing of Personal Information
The information collected will be stored and processed in Taiwan or any other country in which Infortrend or its corporate affiliates, subsidiaries or business partners maintain facilities; you consent to any such transfer of information outside of your country. All said transfer, storage, or process of your personal information, shall be subject to the Privacy Policy and applicable laws on privacy protection and personal information security.
Retention of Personal Information
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted by law or required to fulfill other necessary purposes. For example, for customer relationship management purpose, we may retain your personal information within adequate and reasonable period; to comply with tax law or other laws and regulations, we may retain your personal information within the period requested by such laws and regulations; to follow requests from governments or judiciary for purposes such as investigation or lawsuit, we may retain your personal information for longer retention period. Moreover, if you wish to withdraw your previous consent to collect your personal information from Infortrend, we will stop collecting your personal information by your request and will only retain your personal information collected before such request for withdrawal.
Cookies and Similar Technologies
The website is designed so that personal information is only collected when it is explicitly requested. Some examples of when we request personal information, such as names, business addresses and email addresses are when literature or further sales information is requested. Once you have chosen to provide any personal information, this may be used by Infortrend or our selected business partners in support of your business relationship with us.
There is a technology called "cookies" which can be used to provide you with tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Some Infortrend pages may use cookies so that we can better serve you when you return to our site. It does not store any personal information such as your email address, street address, credit card number, or phone number.
Please note that you can configure cookies settings by accessing the browser you install to accept, block or delete some or all of cookies (for example, third party cookies). You also can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, If you choose to block cookies or not to accept cookies, you may not be able to use all of the features of Infortrend products and services.
How we use Cookies
- In order to enrich and perfect your online experiences, we use the following cookies which are essential to Infortrend products and services:
Cookie Name Duration Source Purpose countryCode
i18n.langtag1 year Infortrend Technology, Inc. These cookies are used to remember identification and maintain your settings and preferences of a visitor on Infortrend websites; by storing the settings in cookies, it is not a necessity to reapply your preferences and settings each time you visit our websites. .ASPNETAUTH
ASP.NET_SessionIdSession Infortrend Technology, Inc. These cookies are used to store the user's login status and session data. These cookies allow user to visit and move from page to page within Infortrend websites and services without having to log in again on subsequent visits. Infortrend_UrlCounter 30 days Infortrend Technology, Inc. This cookie is to record the URL links containing the counter to the official Inquiry and Quote pages, saving their UrlCounter ID for analyzing the effectiveness of the distributed URLs. infortrend_dleonview 1 year Infortrend Technology, Inc. This cookie is to record whether the user has seen the Infortrend software download disclaimer. infortrend_kbhelpful_{productServiceId} 1 year Infortrend Technology, Inc. This cookie is to record whether the user has used the Helpful feature of a certain article in KM. iftCookiesDirective 1 year Infortrend Technology, Inc. This cookie is to record whether users in the EMEA language region have accepted the cookie usage declaration pop-up content. __RequestVerificationToken Session Infortrend Technology, Inc. This cookie is used to help with site security in preventing Cross-Site Request Forgery attacks. twk_uuid_675159454304e3196aeca497 6 months Tawk.to These cookies are used to identify website visitors and maintain the coherence of real-time chat sessions. TawkConnectionTime
twk_idm_keySession tgw_l7_route 1 day kefu.easemob.com
(Applicable area limited to China)These cookies are used by China region's live chat service, and will only be effective when navigating to China region. SERVERID Session - For analytics purpose and to provide you with personalized advertising services and other functions, we use the following cookies to optimize your experiences in using Infortrend products and services:
Cookie Name Duration Source Purpose Hm_lpvt_a07a881199dd71b65cdd9961766b02cc
BD_VEID
BD_CG_18964848
BD_VET
HMACCOUNTSession Baidu, Inc.
(Applicable area limited to China)These cookies are generated and used by Baidu's statistical tools to track the behavior data of website visitors, helping website administrators understand traffic and user behavior. Hm_lvt_a07a881199dd71b65cdd9961766b02cc 1 year BAIDUID_BFESS 2 months HMACCOUNT_BFESS 1 month _pk_ses.2.3b74 30 minutes mtm.infortrend.com These cookies are used to count the number and length of your visit in Infortrend websites and services as well as which part or features you visit the most as well. This data helps us analyze the performance and operation of Infortrend websites and services to improve performance and develop new features, functions and services. _pk_id.2.3b74 2 years _ga
_ga_RQWPTKRFNX2 years Google Analytics _gid 1 day _gat_gtag_UA_2244646_2 1 minute Google Analytics This cookie is used to limit the rate of requests sent to the Google Analytics server. _gat_UA-2244646-2 1 minute Google Analytics This cookie is mainly used to limit the frequency of data collection. AnalyticsSyncHistory
UserMatchHistory30 days LinkedIn These cookies are used to targeting and displaying relevant advertising to visitors. Lidc 1 day li_sugr 3 months bcookie 1 minute bscookie 1 year
Security
We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Transmission of personal information between different locations of Infortrend and its affiliated entities is performed through our secured wide area network. When you submit your personal information to us, your personal information is protected both online and offline. However, you should keep in mind that no Internet transmission is ever completely secure or error-free, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. To protect your personal information from unauthorized access, we recommend that you:
- Where you use passwords, ID numbers, or other special access features on Infortrend products and services, it is your responsibility to safeguard them. If you find that the account name/password of your account had been misappropriated, please immediately contact us. Infortrend may suspend or terminate the permission to login your account with such account name/password (or any part thereof), and remove your personal information related to your account.
- To keep your products up to date by applying the latest available security updates for your software and use such tools as virus/spyware scanners.
- If you become aware of a technical vulnerability affecting Infortrend products and services, please do not hesitate to contact us: privacy@Infortrend.com.
Links to Other Sites
Infortrend products and services may contain links to third-party websites. Please be aware that Infortrend is not responsible for the privacy practices of other sites. We encourage our users to keep that in mind when they leave this site to read the privacy policies of each and every web site that collects personal identifiable information. This Privacy Policy applies to Infortrend products and services only.
Management of Personal Information
- Infortrend Member account
- 1.1 Please provide your true, accurate, current and complete personal information to Infortrend under your Infortrend Member account so that Infortrend can provide you with the corresponding Infortrend products and services.
- 1.2 You may view and change your account data by logging in your Infortrend Member account and editing your account data.
- 1.3 If you would like to subscribe or unsubscribe Infortrend eDM and notice with Infortrend news, latest products and services, you may change the setting by logging in your Infortrend Member account, in “Contact Information” section, check or uncheck “I would like to receive latest news and product information” then click “Update” to save your preference.
- Cookies settings (Please refer to “Cookies and similar technologies” in this Privacy Policy.)
- 2.1 You can manage cookies settings through the browser you install to accept, block or delete some or all of cookies (for example, third party cookies) or adopt other settings at all times.
- 2.2 If you do not wish Infortrend to provide you with personalized marketing services and advertisement through third party cookies, you may block or delete third party cookies through your browser at all times.
- Contact Infortrend to manage your personal information
Your may email to privacy@Infortrend.com if you have any requests and inquiries about your personal information under your Infortrend Member account or other personal information collected by Infortrend, such as request for access, correction, download, block, deletion, objecting Infortrend from using some or all of your personal information (for example, you may contact us if you consider Infortrend may wrongfully collect and use your personal information) and restricting Infortrend from using your personal information under some certain circumstances (for example, you may contact us if you do not wish your personal information to be analyzed) at all times.
Also, if you have consented Infortrend to collect your personal information through Infortrend products and services, you are free to withdraw your consent by submitting your request for withdrawal of consent to us. We will stop collecting your personal information and will only retain your personal information collected before such request for withdrawal. - Whenever you use Infortrend products and services, we strive to maintain the accuracy of your personal information and protect your personal information against any accidental or malicious destruction. We will accommodate your requests regarding your personal information; however, we may not be able to fulfill your above requests in one of the following circumstances:
- 4.1 As required or permitted under application laws;
- 4.2 For legitimate business purposes;
- 4.3 Unreasonably repetitive requests that require disproportionate technical efforts and resources, for example, developing a new system or fundamentally changing the current practices;
- 4.4 Potentially risks on the privacy of others;
Children’s Privacy
If you are a child, you shall access or use Infortrend products and services only after your parents (or your guardian) read and agree our Privacy Policy and agree to provide your personal information to Infortrend.
You may submit your personal information with parental (or guardian’s) consent to us only. Your parents (or guardian) can contact us to revoke or withdraw any consent previously given, request for access, correction, download, block, deletion, objecting Infortrend from using some or all of your personal information (for example, your parents (or guardian) may contact us if he/she considers Infortrend may wrongfully collect and use your personal information) and restricting Infortrend from using your personal information under some certain circumstances (for example, your parents (or guardian) may contact us if he/she does not wish your personal information to be analyzed) at all times.
Changes to This Statement
If there are changes or additions to the terms of this Privacy Policy, we will post those changes here prior to implementing the changes as such. Infortrend encourages you to periodically review this Privacy Policy so you are informed on how your information is being protected and used.
Infortrend reserves the right to make changes to this Privacy Policy from time to time without notice.
Contact Us
If you have any questions about our Privacy Policy, would like to stop receiving information from Infortrend, or would like to correct or update information provided to Infortrend, please contact us by sending an email to privacy@infortrend.com.